FAQ

1. Which all cities do you cater to?
Funzoop currently services select areas Gurgaon. Currently we deliver in GURGAON only. in Sectors-17, 18, 27, 28, 30, 31, 32, 34, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 74, 75, 76, 77, DLF Phase 1, 2, 3, 4, 5, Nirvana, Rosewood City, Suncity, Sohna Road, Sushant Lok Phase-1, 2. & 3 For delivery outside these areas please call us and confirm before placing the order.

2. I have my own balloons and want them to be helium inflated. Can you do that?
Sorry, we do not inflate balloons purchased from outside.

3. Do you charge anything for delivery?
All orders above Rs. 1,000 are delivered FREE while orders between Rs. 500 - Rs. 999 attract a flat delivery charges of 100 per order. Orders below Rs. 500 are charged Rs. 150 for delivery.

4. How much time it takes for the order to be delivered?
We need 2-3 working hrs to deliver the order. All orders booked after 7 PM can be delivered only on the following working day. 

5. What is your cancellation and refund policy?
All Delhi NCR orders cancelled till the time of delivery are eligible for 100% refund. The refund is processed within 2-3 days and is reflected in payee's account within 7-10 days. You can send a mail to support@funzoop.com or call our customer service at +91 84 3004 3004 (between 10 AM - 8 PM) Monday through Saturday. For the outstation orders, while the cancellations before despatch will not attract any cancellation charges. However once the order has been despatched, any cancellation will be processed only after the unused items are returned by the recipient.

6. Do you take bulk orders for corporates?
Yes, we do. For bulk order please mail us at support(at)funzoop.com for details.

7. Do you accept Cash on Delivery (COD).
Yes we do. Please call our customer service at +91 84 3004 3004 (between 11 AM - 9 PM) Monday through Saturday.

8. Is is safe to purchase online through your website.
Funzoop DOES NOT store any financial data for our customers and the payments are processed directly through EBS payment gateway thus minimizing the data security risks.

9. What is your delivery mode?
For Gurgaon deliveries our team will personally deliver all orders.